SITE PROMOTIONS AND SALES
Our online store offers discounts and promotions on a periodic basis. These promotions are only valid from the time they are posted until they are removed from the site. If a purchase is made before a promotion banner is displayed, the promotion that was in effect at the time of purchase (e.g., Free Shipping, etc.) will be honored. The new promotion or discount will be applied to new purchases made during the time that the sale banner is on display. Promotions and discounts cannot be combined or applied to a previous order.

HOW DO I FIND WHAT I’M LOOKING FOR?
Our on-line store is organized into departments. Simply go to the category on the left side navigation bar and click to see the sub-categories. Make your selection from this menu and you will be taken to those products. 

Another option to find what you’re looking for is to use the SEARCH button. If you know exactly what you're looking for, use the search option. The search box can be found at the top of the screen. Enter the name of the product , the brand, or the category and we'll show you a list of the products that match your search.

I FOUND WHAT I WAS LOOKING FOR. WHAT DO I DO NEXT?
To purchase an item, simply choose your size and/or color (if there is a choice), then click "add to cart". Just like a real shopping basket, this one holds all the items that you may want to purchase.

If your item has been added to the basket successfully, it'll say: "1 item has been added to your cart"; at the top of the page.

If your item has not been added successfully, it'll say: "Please select an item"; or "0 items have been added to your basket."; If you can't add products to your basket, that usually means that you forgot to select a size and/or color, or that your cookies have been turned off.

HOW DO I PLACE AN ORDER
Simply follow the steps below:

1. Add as many items as you want to your basket by clicking the "add to cart" button next to the product.

2. Then either click the "go to checkout"; button or the "view basket" at the top of the navigation bar.

3. Then make any adjustments to your order on your shopping basket page, click the update basket button and proceed to "checkout";

4. If you've shopped at kidsdecor.net before, you are already a registered user. You can enter your e-mail address and password and you'll be guided through the checkout process. If you're a new customer, you'll be prompted to register for the first time. Just follow instructions from there.

HOW DO I CHECK OUT AND PAY
When you are done shopping, simply click on the View Basket at the top of the page and the items that you selected will be listed for you to edit or delete or change quantities. Once you have decided on the items, simply click on the Check Out button at the bottom of the page below the items that are in your shopping cart.

If you're still stumped (or if any of this is unclear), contact our CUSTOMER SERVICE TEAM and and we'll be happy to help.

 

CAN I ORDER BY PHONE?
Absolutely! Give us a call at 956-661-8524 or Toll Free at 1-866-837-5437. Our Customer Service Team is here to take your call from 9 A.M. to 6 P.M. CST, Monday through Friday.

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Many items on our site ship out in 1 to 2 days and it takes about 5 to 7 business days for ground freight to deliver it to you.  Some items are special order and will need additional time for delivery.  The time to process these items will be listed on each individual product page.  If the item is on back-order or if there is going to be a delay in delivery, we will notify you via e-mail or via phone. If you are placing an order for furniture or custom bedding, please allow 3 to 6 weeks for delivery. 

CAN I CHANGE OR CANCEL AN ORDER ONCE IT’S BEEN PLACED?
Yes, but please call our CUSTOMER SERVICE TEAM AS SOON AS POSSIBLE. The number is 1-956-661-8524 or Toll Free 1-866-837-5437. Our callback hours are from 9 A.M. to 6 P.M. CST, Tuesday through Saturday. If your order has already been sent, then it may be too late to cancel the shipment. 

IS IT SAFE TO USE MY CREDIT CARD FOR PURCHASES?
ABSOLUTELY! You can safely enter your credit card number via our secure server, which encrypts (jumbles the message) all submitted information.

WHAT’S YOUR PRICING POLICY?
Our goal is to bring you the highest-quality service at an affordable price. As with any store, we have to contend with the laws of supply and demand, so we must reserve the right to change prices as the market dictates. That's why if an item sells out, we're unable to guarantee that it will come back at the same price.